Feedback to BHL

If you wish to feedback to BHL about the service you have received from us, or about a concern you have regarding an incident you have observed or experienced during the progression of your referral, please let us know.

We accept that there can be no single definition of a significant incident. Our policy is to record any incident or situation that is sufficiently out of the ordinary to warrant a permanent record, and/or that offers potential for learning or reducing risk. These incidents may be critical, adverse or commendable; all require documentation, review and appropriate acknowledgement.

We have feedback systems and associated procedures not only because they form part of the NHS complaints system and therefore enable us to meet national criteria, but also because we believe your feedback is essential to enable us to continually improve our services.

For more information and appropriate contact details, please phone 020 8269 3444 if you are a Bexley Patient, 020 8269 3410 if you are a Brent patient, 020 8269 3400 if you are a Greenwich patient, or 020 8269 3401 if you are a Lewisham patient or 0208 269 3404 if you are a Harrow patient. Alternatively you can email us on bhl@nhs.net This email address is being protected from spambots.

Please note that Patient Complaints are handled under our Complaints policy, please phone 020 8269 3444 if you are a Bexley Patient, 020 8269 3410 if you are a Brent patient, 020 8269 3400 if you are a Greenwich patient or 020 8269 3401 if you are a Lewisham patient or 0208 269 3404 if you are a Harrow patient. Alternatively you can email us on bhl@nhs.net.

 

 

 

If you have received an appointment from the Referral and Booking Service or Referral Support Service you can take our patient questionnaire

here

River House (the site of the Old Mill), Bexley High Street, Kent, DA5 1JX Tel: 020 8269 3444 Fax: 013 2231 5373